Our refund and returns policy lasts 7 days after the delivery of your item.
If 7 days have passed since your package is marked as delivered, we may not be able to offer you a full refund or replacement. Though we normally prefer to replace an item, or refund it, in order to be eligible for a return at all, your item must be unused, resealed, and in the same condition that you received it. It must also be in the original packaging, of course.
Because of the nature of some of these items, many of them are not eligible for return if opened at all.
Additional non-returnable items:
- Dakimakrua Pillow Cases
- Original Artwork
- 3D mousepads
- Collectible Character Personal Effects such as Bathwater items.
To complete your return, we require your original order numer, and for you to contact us from the email address you originally ordered from.
Refunds
Please contact us directly about refunds due to customer service issues, and do not reach out to our payment processor. You should only reach out to our payment processor if you have successfully reached the payment portal, and submitted your payment information, and aftwards run into an issue. We will always help you with customer service issues.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund or replacement will be processed, and a credit will automatically be applied to your credit card, original method of payment, or store credit within 1-5 business days. For debit cards, this may take up to 10-12 business days, for some slower banks.
Cancellations
Unfortunately, we are unable to cancel an order that has already entered the shipping process. We realize this may be disappointing, but we cannot recall a package that is already loaded for shipping. If your package is already within the shipping process, please contact us, but be advised that there may not be anything we can do to stop the order from arriving or cancel your order. Please be sure that you really do want the items you’re ordering before you place an order.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted, as previously mentioned. Many times this is instant, but sometimes, even for faster banks and card networks, it can take 3-5 business days.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vivid@vividpub.com.
Sale items
If you purchased an item at a sale price, and it fits the necessary requirements for a refund or replacement, and you choose to get a refund, you will receive a refund based on the sale price you originally purchased the item at.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vivid@vividpub.com.
Shipping returns
To return your product, we will, under normal circumstances, provide you with a pre-paid shipping label if you are within the USA. If you are not within the USA, we will work it out however we have to.
Other tersm and conditions/privacy policy
Please see our Terms, Conditions, and Privacy Policy page.
